That’s impressive. I’d say you have customer service achieved as an art form.
I hope you share your best practices with other firms (not competitors) because
this is pure excellence. You have fantastic products and with your service to your
customers, I don’t think you can be beat.
RichardSolo customer service is exceptional! Not only are the products great,
but when I had problems with my 1800 iPhone charger due to my carrying it
improperly in my purse, the company promptly replaced it at no charge and
gave me an extra gizmo to protect the plug that goes into my iPhone. This is
Nordstrom service for technology gadgets and I feel as loyal to RichardSolo
as I do to Nordstrom.
San Francisco, CA
While I was bummed to get the advertisement email of 30% on the very product I had just
ordered, I never in a million years expected you to honor the sale price. Make no mistake,
you have just cemented my loyalty to RichardSolo FOREVER! Please accept my sincerest
thanks for demonstrating customer service that compares to none. You definitely leave
your competition in the dust!
Thanks again a million!
Your new best friend
From B H in
To the Solo group — it is certainly refreshing to work with a company that gets it.
Your service and responsiveness is unheard of in these days. Your products are awesome,
and fair priced. Please rest assured I recommend your group/products and services at
Los Angeles, CA
RichardSolo.com without a doubt has more integrity than any other retailer with which
I have ever done business. Therefore, even though there is nothing in the company’s catalog
that I really want, I really wanted to do business with you again, so I just placed an order
for a few items.
You truly run a first class operation. In all of my years of making purchases I have never
seen service of this caliber. I would love to learn more about your organization whenever
you can. I can clearly tell you this is the very best personal service I have ever received.
What exceptional customer service! Near instant response time on a weekend and seemingly doing it with a smile.
Alan C .
Mount Shasta, CA
I must comment on how impressed I am with your customer service. This is my second time
ordering from your company. I will continue to do so and recommend your products to others.
A happy and prosperous holiday to you and your company.
WOW!! Your service is excellent!! I mean I send you a message about a small cable problem
on a Saturday, You respond immediately to send me a new one.Then by Sunday afternoon you
already have an order number.
Most companies would not have seen the email until Monday morning.
Wow you all are seriously amazing!
Moreno valley, CA
Let me begin by thanking you. I received the replacement radio last week as promised. I am beyond
impressed at the lengths you went to track me down so that your company could right something you didn’t
even know was wrong. I figured I was beyond any warranty and didn’t even bother to contact you. And to
be honest I was skeptical at first… what’s the catch? There wasn't one. Never have I experienced this
level of customer service, not in my local stores, and certainly not from an online company. Over the
last two weeks I have told many friends and family about my experience with RichardSolo. All have been equally impressed.
You and your company demonstrate tremendous integrity and honesty; a way of doing business the old fashion way. A company a consumer can trust. You stand true to your mission statement: "It’s an online store that puts customer service and satisfaction as a first priority. We love interesting and new products, but most importantly, we value your satisfaction" and you have certainly practiced it in my case. I look forward to doing business with you in the future.
What can I say?! You’ve literally left me speechless… I actually had to read your emails more than once before
brain could actually process what was written! I guess the first and only word that comes to mind is "WOW!"
I am extremely grateful towards this gesture, and it only makes me love you guys even more than I already had! I look forward to each and every RichardSolo promotion and am always pleased to pass these savings on to family and friends as I’ve done in the past.
Warmest regards and thank you again for such EXCELLENT, PROFESSIONAL & PROMPT customer service.
Thanks for the advice on batteries. I used 2 AAA batteries on the way to Singapore and am on my
3rd right now. I’m back home and I am very pleased with the Richard Solo noise-cancelling headphones.
They eliminate most (not all) of the jet engine and voice background noise. I wish I had a Bose to
compare with. Nonetheless, the headphones were comfortable to wear, the audio quality was excellent,
and the noise cancelling worked very well. On a scale of 1-10, 10 being the highest, I’d rate the
headphones an 8.5. I’m glad I purchased the product. Thank you for your service.
Sincerely, a Multiple order customer
I just wanted to say how pleased I am with the way you do business. I recently placed an order with
you and in just 2 days I received it all the way out here in Chicagoland. Your Customer Service is
second to none and I love every product I have ever purchased from You.
I am a very picky person , so when I recommend your products to my friends, THEY LISTEN ! So many of my friends have also told me that the e-mail response was virtually instant and we all like that a lot. Richard and all of you GOT IT RIGHT, Don’t change a thing. ( I wish You were out here, I would love to work for Richard Solo)
Sincerely, a Multiple order customer
Set-up and used the DG180 Cinema Sound system over the week end and it is terrific.
I should explain, that I am a "ZERD", (zero nerd), the exact opposite of a nerd and technology frequently terrifies me. That is why i went to Apple 26 years ago and have never looked back,
Your instructions were simple and direct. Your product works well from the first try. Product appears to be well designed, functional and robust. Sound quality, while not music hall quality, is quite acceptable and pleasant.
Overall, I am more than pleased with both the product and customer service. Please tell Mr. Thalheimer, he is "bang on" with a terrific combination of interesting products and customer friendly service folks.
Again very impressive! Neat products, great prices, and exceptional customer service, you guys do
business very well indeed. Guess that’s why we’ll be back again and again. Please let Richard
know folks like you are why he’s keeping customers when so may others are losing theirs. Will let
you know when the new unit arrives; the clunker will leave the same day.
I have never received such amazing service. I just ordered this item Saturday and received it on Wednesday.
It is already charging my iPhone 4 :). Wow! Thank-you for being everything you said you be!
I just wanted you to know because I am so happy with your service and product I have share it with co workers.
I have 6 people that will be placing orders :).
Thunder Bay, ON
Thank you so much for your speedy reply and generous actions. You obviously know the importance of customer
service and satisfaction! I eagerly anticipate the arrival of the dual docking system. In the interim, I will
be sure to bookmark this site for future needs and pass the website address along to friends and colleagues
when they are seeking items such as this.
Thanks again for your assistance. I am already very impressed with this transaction.
I received my charger [VT900 RichardSolo 9000 mAh Mobile Charger] and I wanted to let you know pleased I am
with it. I have been looking for one for my iPad for a long time and nobody can beat this for design, ease of
use, power and price. Thank you so much for such a fantastic product!
Ann Arbor, MI
You are quick, responsive, and very very good. You gave me info, told me where to go for help, and supplied
a copy of my invoice. Well done. I shall purchase additional items from RichardSolo in the future, due to your
superb customer service. Kudos to you and the entire RS org.
Hi. I’m writing to tell you what a positive experience I had with my first order from RichardSolo.com. I had a
question about my order, and I sent an e-mail to customer service. Robert and Paul acknowledged my question in
less than 10 minutes and resolved it about 10 minutes after that. Outstanding!
My order then arrived the next day, which was sooner than expected, and every product in my order lived up to its description. The quality of each product exceeded my expectations, especially the noise-cancelling headphones (Richard downplays the sound quality, but I think they sound great!).
Thanks for making every aspect of my purchase (customer service, value, and quality) a positive experience.
I received the RichardSolo Portable Power Max (DG160) charged it, and (with trepidation) used it
to charge an almost fully depleted iPad1. After reading of others’ bad experience with other chargers,
I didn’t expect much.
The PowerMax charged the iPad 100%, and still had half its charge left over. EXCELLENT!
I recommend the RichardSolo!
Thanks for your prompt attention to my concerns. Your fine products, backed up with excellent
service, is why it has been such a pleasure to order from RichardSolo.com. Keep up the great work!
I would like to commend your company for getting the product I ordered shipped quickly. I received it
today (3/17) in time for my upcoming vacation 3/19/2011....I will definitely recommend this company to
my family and friends
West Seneca, NY
Thank you for your prompt attention. It makes me feel like a valued customer and I will certainly
keep your company in mind for any future purchases as well as mention to my friends how well I was treated.
Thank you so much for your rapid, excellent support. You may quote me if you like.
I want to first say i sent the watch to you at 2:36 mst 1/29/11. With that said, I want to thank
you for the fast service I recieved from your company. I have purchased a lot items on the internet,
but i have not gotten this kind of service at any time. I want you to know that when I want to buy
something on the internet next time, I will look to your web site first.
I received the adapter today .....it works perfectly. I want to thank you again for all your help —
and this is one person that will be recommending your product to everyone and also let them all know
the great personal service you provide your customers. Everyone I know that has one of your products
are all please with it and you have added another to the list and I will try and make that list even bigger.
Thank you very much for your prompt attention to my refund request.
Your integrity is remarkable and I am certain I will do business with you again.
Kudos to your team. I do not think I have ever received such customer service from an on-line
purchase. All I wanted to do was to point out a discrepancy on your web pages and a lot of people
in your org took time to look into it. I truly appreciate all you have done. I hope you will have
a very prosperous year and succeed beyond expectations.